Reference

How gapurabola Handles Your Personal Data

Your account data — including your registered details, wallet transactions via DANA, OVO, and GoPay, and device activity — is handled under this Privacy Policy.

Account Data ProtectedDANA, OVO, GoPay Transactions CoveredNo Third-Party Data SalesAvailable Where Local Law Permits

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What We Collect and Why

gapurabola Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your registration details — name, email address, and phone number — along with your payment method identifiers for DANA, OVO, or GoPay. We also log device type, IP address, and session activity to keep your account secure

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and detect unusual access. Payment transaction records are retained to process withdrawals and resolve any disputes you raise with our support team. We do not collect data beyond what your account activity generates. Cookie data from your browser session helps us remember your lobby preferences and
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keeps you logged in across visits on mobile. If you access the platform from Jakarta or elsewhere in Indonesia, the same data practices apply — availability depends on local law and eligible regions. You may request a copy of your stored data or ask us to
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delete your account by contacting support directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Security, Retention and Your Rights

We apply standard encryption to data in transit and at rest, including payment records tied to your DANA, OVO, and GoPay wallets. Account access uses OTP verification on login so only you can reach your session. We keep transaction records for as long as your account is active and for a period after closure as required by applicable rules — after that, data is deleted from our systems. You have the right to access, correct, or request removal of your personal data at any time.

Encryption in Transit

All data moving between your device and our servers — including payment confirmations for DANA, OVO, and GoPay — is encrypted using SSL so it cannot be intercepted.

OTP Account Access

Every login triggers an OTP sent to your registered phone number. This means even if someone has your password, they cannot access your account without your device.

Data Retention Policy

We hold your account and transaction data while your account is open. After you close your account, we retain records only for the period required under applicable regulations, then delete them.

Your Access Rights

You can request a full copy of the personal data we hold on you, ask us to correct inaccurate details, or submit a deletion request — all handled through our support team.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is stored, want to correct your registered details, or need to request deletion of your account information, our support team handles these requests directly. Reach us through any of the channels below — we aim to respond to data-related requests within a reasonable timeframe.

Team online

Live Chat

Open the chat widget from your account dashboard. Available around the clock for account and data queries, including wallet verification questions for DANA, OVO, and GoPay.

Email Support

Send your data request or privacy question to our support address. Include your registered phone number so we can locate your account record quickly.

Account Settings

Some data corrections — like updating your registered email or phone number — can be made directly inside your account settings without contacting support.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is managed on this platform. If your question is not covered below, reach out via live chat or email.

We collect your name, email, phone number, and payment identifiers for DANA, OVO, or GoPay. We also log device type and session data to secure your account.

We do not sell your personal data. We share information only with payment processors like DANA, OVO, and GoPay as needed to complete your transactions, and with service providers bound by confidentiality obligations.

Transaction and account records are kept for a period after closure as required by applicable rules. Once that period ends, your data is deleted from our systems.

Contact our support team via live chat or email with your registered phone number. We will locate your account record and provide the data you have requested.

Yes. Submit a deletion request through live chat or email support. We will process it in line with our retention obligations and confirm once your data has been removed.

Payment identifiers and transaction records are encrypted in transit using SSL. Access to your account also requires OTP verification, adding a second layer of protection to your wallet activity.

How gapurabola Handles Your Personal Data

Security, Retention and Your Rights

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy

01 What personal data does gapurabola collect when I open an account?

02 Does gapurabola share my data with third parties?

03 How long is my data kept after I close my account?

04 How can I request a copy of my personal data?

05 Can I ask gapurabola to delete my account and personal data?

06 How does gapurabola protect my payment data for DANA, OVO, and GoPay?

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